ProKEC ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit prokec.com, request a quote or free evaluation, book a service, or otherwise contact us.

By using our website or submitting information to us, you acknowledge this Privacy Policy. If you do not agree, please do not use the site or submit personal information.

Information We Collect

We collect information you voluntarily provide, such as your name, email address, phone number, company name, facility details, and any message content you include when requesting a quote, booking an evaluation, applying for a job, or contacting us.

We may also collect limited technical information automatically, such as browser type, device type, approximate location derived from IP address, referring pages, and pages visited. This helps us operate, secure, and improve the website.

How We Use Your Information

• Respond to inquiries and schedule evaluations or service appointments
• Provide commercial kitchen exhaust cleaning and related services
• Send service documentation, certificates, and operational follow-ups
• Improve our website, communications, and customer experience
• Comply with legal, safety, and regulatory obligations

We do not sell your personal information. We do not use your contact details for unrelated third-party marketing.

How We Share Information

We may share information with trusted service providers who help us operate the business (for example, hosting, email delivery, booking, or lead routing tools), only as needed to perform those services. We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and property of ProKEC, our customers, or others.

Cookies and Similar Technologies

Our site may use cookies or similar technologies for essential functionality, preferences (such as language), analytics, and performance. You can control cookies through your browser settings; disabling some cookies may affect site features.

Data Retention

We retain personal information only as long as needed for the purposes described above, including service records, customer support, and legal or accounting requirements, after which we delete or de-identify it when reasonably practicable.

Your Choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business retention needs. To make a request, contact us using the details below.

Children's Privacy

Our services are directed to commercial kitchen operators and businesses. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact ProKEC at info@prokec.com or 919-283-5568. Mailing area: Raleigh, NC.